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National Services Overview |
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Support
- Service level agreements
- On Site Support
- Remote Support
- Maintenance support contracts
- Warranty support contracts
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Project Management
- SW and HW rollout projects
- IMACD’s
- Audits
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Consultation, Networking and Cabling
- Networking
- Cabling
- Consultation
- Infrastructure Consulting
- Security
- Sales
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Managed Services |
Call Centre |
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Support
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Even the best installed and operated IT environment experiences problems that can only be corrected by manual intervention.
Advocate Solutions caters for this important requirement by maintaining a pool of skilled technicians that are on continuous
standby for any eventuality (either through onsite support or remotely via the Internet). To further streamline the user experience
with the Advocate Solutions support services Advocate Solutions employs dedicated service desk technicians and uses professional
call logging and SLA management software that encourages consistent user feedback.
Areas of specialization are as follows, but the overall Service Solution offering is not limited to only these areas.
-SLA Agreements
-On Site support
-Remote Support
-Maintenance and Warranty support
-Vendor Management
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Project Management
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With our qualified project office we can do any project big or small. Some of the projects we specialise in for example;
Software and Hardware rollout and audit projects
Software and Hardware audit projects
IMACD’s (Installations, Moves, Additions, Changes and De-Installations)
The correct implementation of a modern IT platform is one of the most critical areas of any new infrastructure project and one of the
areas where Advocate Solutions’ advanced knowledge and processes deliver the most tangible results. It is quite surprising how
much money companies often spend to buy costly hardware and software without realising that a proper installation based on best
practices is at least of equal importance to realise all the benefits promised by a new infrastructure.
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Managed Services
Consultation, Networking and Cabling
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Consultation Since its establishment, Advocate Solutions has always tried to familiarise itself with the most advanced IT technologies available.
Some industry experts have even come to call us “The guys that make Microsoft beta technologies work in a production environment.”
It is this advanced and up-to-date knowledge of what can be done combined with our understanding of business requirements that puts
us in an excellent position to consult on most aspects of the IT to business integration challenge.
Here is a short list of our expertise:
- All Microsoft Server and Workstation Operating Systems
- Active Directory Design and Implementation
- IIS
- Exchange Server
- ISA Server
- SQL Server
- Microsoft Licensing (Consultation & Audits ) Security (Design & Assessments)
- Infrastructure Development (Consulting, Design and Architecture)
- General Network Infrastructure
- Best Practice Operational Procedures (based on MOF [Microsoft Operations Framework] and ITIL [IT Infrastructure Library])
- General Project Management (based on MSF [Microsoft Solutions Framework])
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