About us
Advocate Solutions an entrepreneurial initiative was established in 1997, with primary focus to be a leading Independent Service Provider, offering IT turnkey solutions to both Public and Private sector.
The JSE listed Morvest Business Group acquired Advocate Solutions during 2006 as its Service Solutions provider.
Our focus areas are primarily OEM On-Site Warranty Support and traditional 3rd Party Maintenance and support services. Managed Services are offered to companies in the SME and Medium enterprise space. Our business methodology is based on a collaborative approach and our skills base ranges from Notebooks, Desktops and servers, LANs and WANs, back office and front office, to security, Hardware and Software support. We are therefore extremely well positioned to provide true end-to-end maintenance solutions.
Advocate Solutions has the ability to provide customized solutions to meet the client’s unique IT support and 3rd party or warranty maintenance needs, setting the company apart in an increasingly competitive and price sensitive marketplace.
Shareholding
Advocate Solutions is 65% owned by MICT, who is 100% owned by Morvest BG, a JSE Listed company.
BEE Scorecard
Empowerdex has conducted the BEE rating for the entire Morvest Business Group and it was awarded a Level Two (2) Contributor status.
Service Offering
Advocate Solutions have offices in all the major centers. The current headcount consist of 76 permanent staff members, plus additional points of presence have been established via the collaboration with 27 additional regional partners to broaden the service offering and National footprint.
Areas of specialization are as follows, but the overall Service Solution offering is not limited to only these areas.
- Network and infrastructure maintenance and support
- On-site maintenance support services
- Warranty support services to the OEM sector.
- Help desk support services
- IMAC and Project services which includes – Installations(hardware and software),
- Equipment audits and relocations
- Project Management (Prince 2 Methodology)
- Resource management and recruitment
- Vendor Management
Skills
The technical support staff are trained individuals with the required skills and accreditations, to deliver on the services provided to the existing and potential Client base. The entry level technical staff has a minimum of an A+ and N+ qualifications. Qualifications vary from MCP, MCSE, MCDST’s, Systems Engineers specializing in the support of Microsoft Software applications (Server, desktop and security)
